Liability

The Content on the Sites and the selection and arrangement thereof, are the sole property of Lorna Jane and/or its licensors and are protected by copyright, trademark and other intellectual property laws and may not be used except in accordance with these Terms of Use or with Lorna Jane's express written consent. Other than as necessary for your use of the Sites in accordance with these Terms of Use, Lorna Jane grants no other privileges or rights in the Content to you, and you must keep intact all copyright, trademark and other proprietary notices on the Content. Any Content owned by Lorna Jane's licensors may be subject to additional restrictions. Except as expressly provided in these Terms of Use, no part of the Sites or Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without Lorna Jane’s express prior written consent.

Pricing Policy

At Lorna Jane we love to offer our great products at great prices. The savings on our sale prices is compared against our original full retail price that is applied to our product when it was first introduced. It is our reference price for you to compare price savings. As our sale prices can change from time to time, this means when a sale ends, the price may revert back to another sale price as opposed to the original full price. We always stipulate the savings on all sales from our original full retail price. This means the full retail price might not be the price that was offered before the current sale price. Products may also have been on sale for longer than the period at the previous price. Crossed out price is the original full price. It may not be the price offered immediately before as previous markdowns may have applied. Markdowns may continue for longer than the previous price.

Currency Used

The nominated currency used for all transactions on www.lornajane.com is United States Dollars (USD$) and is exclusive of sales tax. This is applicable to all orders containing an address in the United States of America.

Sales Tax

We charge sales tax for delivery addresses across the following states: Alaska (AK), Arizona (AZ), Arkansas (AR), California (CA), Georgia (GA), Hawaii (HI), Idaho (ID), Illinois (IL), Indiana (IN), Iowa (IA), Kansas (KS), Kentucky (KY), Minnesota (MN), Michigan (MI), Nevada (NV), New Jersey (NJ), North Carolina (NC), North Dakota (ND), Nebraska (NE), Ohio (OH), Oklahoma (OK), Pennsylvania (PA), Rhode Island (RI), South Dakota (SD), Tennessee (TN), Texas (TX), Utah (UT), Vermont (VT), Washington (WA), West Virginia (WV), Wyoming (WY) and Wisconsin (WI).

Shipping

Lorna Jane ships to most destinations around the world via UPS. If you can select your address at checkout, we can deliver to you! If your address can not be entered please provide alternative address details. You can expect to receive your parcel within 3-10 business days of dispatch. We recommend international customers check with their countries customs office prior to ordering, with regards to understanding importing costs that may be liable at your destination country. Our international shipping charges (Flat rate $35 to Canada, Mexico, Puerto and $75 rest of the world) are transport costs only. Lorna Jane does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country.

Dispatch of Orders

fulfilled from your order we will contact you via email and offer an alternative solution or a refund.

Acceptance of Goods

On receiving the order the customer is responsible for inspecting the goods for fault or damage. Should the items ordered not be of acceptable quality, it is the customer’s responsibility to notify Lorna Jane, as soon as possible. Please see our Returns Policy for more information.

Lorna Jane Social Media Policy

Our social media pages are a place of inspiration and encouragement for women all around the world, to live their best lives through Active Living. While we do our very best to read and respond to as many comments as possible, please understand at times this may not be the case. If your enquiry is urgent or if you would like to discuss a matter further, please contact our Customer Care team via our Live Chat support and they will be able to assist. If you tag any images with any of our brand social media handles,(@lornajaneactive and @ljclarkson) you are voluntarily submitting the content and give Lorna Jane the unrestricted right to use, in any capacity without limitation and compensation. Lorna Jane, in its complete discretion, reserves the right to remove posts it considered offensive, irrelevant, hurtful or spam. Promotion for commercial services will be removed unless prior permission has been received, is an official Lorna Jane partner or is a non profit organisation aligned with the values of Lorna Jane.

First Wear Terms & Conditions

To minimise skin to garment contact, where possible each piece you order will be delivered in our sealed eco-garment bags. Please note our First Wear Initiative does not apply to styles that are in our Sale or Warehouse Sale categories. In regards to returns and exchanges, these are thoroughly assessed and any saleable pieces are either sent to our DFO or Outlet stores, or placed in a clear sealed bag with no marketing message on it to clearly differentiate from First Wear pieces.

Typographical Errors

In the event that an item(s) is listed at an incorrect price or with incorrect information, Lorna Jane reserves the right to withdraw that item(s) from sale, and to refuse or cancel orders. Lorna Jane will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.

Reviews

Lorna Jane promotes a positive platform in order to support and empower our Active Living Community. We publish product reviews on www.lornajane.com that assist other women make informed selections on product that are constructive in feedback. Please understand we do not publish reviews that are abusive, unhelpful or against our Active Living philosophy. For full Terms and Conditions, please click here. Please reach out to our Customer Care team via Live Chat should you wish to provide direct feedback on our product or brand. We do welcome your communications!

User Generated Content

If we would like to use your Content in any Lorna Jane digital properties, we will contact you on the relevant Third Party Platform to ask for your consent to use your Content. Once you have given your consent to us, you agree to be bound by these terms and conditions as well as the terms of use of any relevant Third Party Platform. You must respond directly to us within the same chat, thread or by private message in order to release the agreed Content to us. If we do not receive your response within 7 days from the date we contacted you, we will assume that you do not consent to our use of your Content and your Content will not be used by us in any Lorna Jane Media. For full Terms and Conditions please click here.

Gift Cards

Lorna Jane Gift Cards are available for purchase on www.lornajane.com in a digital form (emailed to the recipient on order) or Physical form (posted to a delivery address as specified). For security purposes our maximum Gift Card value to purchase online is $300 USD. If you wish to purchase a higher amount please contact our Customer Care team via Live Chat. Lorna Jane gift cards are valid for use at www.lornajane.com. Lorna Jane gift cards cannot be redeemed at portable Lorna Jane events, including warehouse sales. Gift Cards are treated by Lorna Jane as a financial instrument for payment for goods and services and operate on a deposit/withdrawal system as per industry standard practices. This means that Lorna Jane Gift Cards are provided as a free service to customers and do not contribute toward the calculation of shipping costs or discounts. Lorna Jane Gift Cards are not considered as goods or services with a retail price and therefore: -They do not include sales tax -They cannot be discounted and are not subject to any discounts -They do not have an expiry date Gift Card purchase amounts are not pre-defined and as the customer you are entitle to choose the amount you wish to spend. Amounts deposited on to a Lorna Jane gift card in the USA are in United States Dollars (USD) and can only be redeemed in United States Dollars (USD). Lorna Jane cannot accept cancellations on Gift Cards once payment has been processed. Lorna Jane will not be held responsible for lost or stolen Lorna Jane Gift Cards. Lorna Jane Gift Cards are to be treated like cash; defaced, mutilated, altered, lost or stolen Cards will not be replaced, refunded or redeemed.

Klarna

To offer you Klarna's payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's Privacy Policy.

Afterpay

To offer you Afterpay's payment options, we will pass to Afterpay certain aspects of your personal information, such as contact and order details, for Afterpay to assess whether you qualify for their payment options and to tailor the payment options for you. General information on Afterpay you can find here. Your. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Afterpay's Privacy Policy.