Returns
Returns
It is important that product tags remain attached and in original condition. Proof of purchase is required prior to return.
Full Price & Full Price on Promotion
If you decide to change your mind, we offer an Exchange, Gift Card (no expiry) or Refund on all purchases of Full Price styles, returned to our Online Warehouse within 30 days of receiving.
Sale
If you decide to change your mind, we offer an Exchange or Gift Card (no expiry) on all purchases of Sale styles, returned to our Online Warehouse within 30 days of receiving.
Final Sale
Item(s) marked with a Final Sale tag must be returned to our Online Warehouse within 14 days of receiving to be eligible for a Lorna Jane Gift Card (no expiry). No change of mind Exchanges or Refunds on Final Sale.
How to Return
Click the above button to log your return and purchase your $10 return label through our Returns Portal. Please make sure you enter the order number found on your Order Confirmation email starting with a USA and the email address used to place the order. If you fall outside of our policy, you will not be able to log a return and will need to reach out to Customer Care via Live Chat for support.
Return Time Frame
If you decide to change your mind, we offer an Exchange, Gift Card (no expiry) or Refund on all purchases of Full Price styles, returned to our Online Warehouse within 30 days of receiving.
Our Performance Promise
If you decide to change your mind, we offer an Exchange, Gift Card (no expiry) or Refund on all purchases of Full Price styles, returned to our Online Warehouse within 30 days of receiving.
Specifics
If you decide to change your mind, we offer an Exchange, Gift Card (no expiry) or Refund on all purchases of Full Price styles, returned to our Online Warehouse within 30 days of receiving.
Return of Gift with Purchase
If you decide to change your mind, we offer an Exchange, Gift Card (no expiry) or Refund on all purchases of Full Price styles, returned to our Online Warehouse within 30 days of receiving.
External Stockists
If you decide to change your mind, we offer an Exchange, Gift Card (no expiry) or Refund on all purchases of Full Price styles, returned to our Online Warehouse within 30 days of receiving.
Afterpay
If you decide to change your mind, we offer an Exchange, Gift Card (no expiry) or Refund on all purchases of Full Price styles, returned to our Online Warehouse within 30 days of receiving.